FLOW: Digital workflows for front desk, housekeeping, maintenance, kitchen & more - all in one central tool.

From Chaos to Flow – Run Your Hotel Smoothly

No more paper, no more misunderstandings, no more forgotten tasks.

Double work, endless questions, zero overview

Your daily hotel routine is full of spontaneous calls, missed handovers, redundant tasks, or missing information?

You can do better

Flowtel brings structureclarityzero technical barriersImmediate results!

Bring order to the everyday chaos.

With Flowtel, everyone knows what needs to be done and when. Simple, mobile, transparent.

Less friction. More teamwork.

All departments work together on one central platform – fewer questions, fewer mistakes, better guest experience.

Everything runs - like clockwork.

Smart task distribution, clear priorities, and automatic follow-ups mean nothing gets overlooked.

Real overview instead of Excel chaos.

Live status, checklists, and metrics at a glance – so you always know what’s going on.

Everything your hotel needs to run smoothly - in one place.

Task Management & Checklists

Clear Tasks, Smarter Checklists

Create tasks with deadlines, checklists, photos, and attachments – all with clear responsibilities and reminders to keep teams on track.

Photo-Based Quality Control

Staff document completed tasks with one tap and add photos. Supervisors review centrally – no need to walk the floors.

Smart Cleaning Scheduling

Plan cleanings efficiently with digital housekeeping checklists. Rooms and areas are assigned based on availability, role, and capacity.

Dynamic Prioritization

Cleanings are prioritized based on VIP status, guest arrival times, or special requests. No more double routes – everything runs smoothly.

Ticketing & Issue Management

Central Ticket Inbox for All Issues

Whether guest request, technical issue, or internal query – in one shared inbox. AI helps with categorizing, prioritizing, and assigning tickets.

Real-Time SLA Management

Track response and resolution times. Warnings notify you before deadlines are missed. This improves service quality – and guest satisfaction.

Mobile Damage Reports

Reporting issues takes seconds: scan a QR code, upload a photo, and submit. Tickets go straight to the maintenance team.

Guest Requests & Complaints at a Glance

All guest interactions are digitally tracked and processed. Faster responses, higher quality – for a seamless guest experience.

Knowledge & Standards​

Digital Knowledge Base

All standards, procedures, and instructions in one central place – from SOPs to emergency protocols. Ideal for onboarding, covering shifts, and ensuring quality.

Images, Videos & Auto-Translations

Explain processes clearly with visual content. Translations are automatic, making everything easy to understand – no matter the team’s language.

Seamless Handovers & Shift Info

Everything that happens during a shift is recorded and passed on. No more lost info – knowledge stays in-house.

Knowledge & Standards

Access a growing library of hotel-specific templates – from checklists to emergency plans. Everything customizable and AI-supported.

Communication & Mobile Use

Built-In Team Chat & Social Feed

Stay connected with your teams – right in the app. The internal feed fosters communication and strengthens hotel culture.

Automatic Chat Translation

Write in your own language – the system translates for your colleagues. This breaks down language barriers and avoids confusion.

Mobile App for Every Task

From checking off tasks to reporting issues or chatting – everything runs in real time, wherever your teams are.

Lost & Found, Digitized

Lost items are logged with photos and location – digital, traceable, no paper clutter.

Everything your hotel needs to run smoothly - in one place.

Task Management & Checklists

Digital Tasks and Recurring Checklists

Create tasks for every team with clear responsibilities, deadlines, attachments, and checklists. Recurring tasks, photo uploads, and automatic reminders ensure nothing gets missed.

AI-Powered Workflow Builder

Automate your processes: AI analyzes past data, optimizes checklists, and suggests smart task sequences. Tasks can be adjusted via drag & drop. Dependencies are tracked – follow-up tasks begin only once prerequisites are complete.

Photo-Based Quality Control

Staff document their work with one tap and add photos. Supervisors can review everything centrally – no more room-to-room checks. Quality is ensured, and transparency is built in.

Automated Cleaning Scheduling & Assignment

Plan cleanings efficiently with digital housekeeping checklists. Rooms and areas are assigned based on availability, role, and capacity – manually or automatically.

Dynamic Prioritization

Cleanings are prioritized based on VIP status, guest arrival times, or special requests. No more double routes – everything runs smoothly.

Ticketing & Issue Management

Central Ticket Inbox for All Issues

Whether guest request, technical issue, or internal query – everything lands in one shared inbox. AI helps with categorizing, prioritizing, and assigning tickets.

Real-Time SLA Management

Track response and resolution times. Warnings notify you before deadlines are missed. This improves service quality – and guest satisfaction.

Mobile Damage Reports

Reporting issues takes seconds: scan a QR code, upload a photo, and submit. Tickets go straight to the maintenance team.

Guest Requests & Complaints at a Glance

All guest interactions are digitally tracked and processed. Faster responses, higher quality – for a seamless guest experience.

Knowledge & Standards

Digital Knowledge Base

All standards, procedures, and instructions in one central place – from SOPs to emergency protocols. Ideal for onboarding, covering shifts, and ensuring quality.

Images, Videos & Auto-Translations

Explain processes clearly with visual content. Translations are automatic, making everything easy to understand – no matter the team’s language.

Seamless Handovers & Shift Info

Everything that happens during a shift is recorded and passed on. No more lost info – knowledge stays in-house.

Knowledge & Standards

Access a growing library of hotel-specific templates – from checklists to emergency plans. Everything customizable and AI-supported.

Communication & Mobile Use

Built-In Team Chat & Social Feed

Stay connected with your teams – right in the app. The internal feed fosters communication and strengthens hotel culture.

Automatic Chat Translation

Write in your own language – the system translates for your colleagues. This breaks down language barriers and avoids confusion.

Mobile App for Every Task

From checking off tasks to reporting issues or chatting – everything runs in real time, wherever your teams are.

Lost & Found, Digitized

Lost items are logged with photos and location – digital, traceable, no paper clutter.

Staff quotes

Without

Paper chaos and shouting across the hall
Vague handovers
Nobody knows what’s been done
Issues & guest needs get lost

With

Documented, with notes and photos
Documented, with notes and photos
Everyone sees the status live

Clear tickets with deadlines & responsibilities

Help & FAQ

Got Questions? We’ve Got Answers

Find answers to common Flowtel queries below, or reach out for personalized help.

Absolutely! Flowtel is designed for small to medium-sized independent hotels, guesthouses, and B\&Bs. Easy enough for family-run businesses, but powerful enough to support larger operations – no IT team required.

Get started – your hotel will love it.

Fast setup. Simply done.

DEMO

Get a first look

In a short demo, we’ll show you how Hotel-V can simplify your day-to-day operations.

SETUP

Custom setup

We tailor everything to your needs. Existing data? We’ll migrate it if possible.

Training

Quickly in the flow

Whether at the front desk or in housekeeping – your team will get the hang of it fast.

SUPPORT

Support along the way

We’ve got your back: during your first weeks, we’ll be right there with you.

Get started – your hotel will love it.

Fast setup. Simply done.

01

Get a first look

In a short demo, we’ll show you how Hotel-V can simplify your day-to-day operations.

02

Custom setup

We tailor everything to your needs. Existing data? We’ll migrate it if possible.

03

Quickly in the flow

Whether at the front desk or in housekeeping – your team will get the hang of it fast.

04

Support along the way

We’ve got your back: during your first weeks, we’ll be right there with you.

See how structured workflows reduce stress for your team – and make a real difference for your guests.

Start with FLOW and bring calm to your hotel routine

Imagine a day where everyone knows exactly what to do.
No more guessing, no more double work.
Guests feel the difference.
And your head is finally clear again.