Consolidate housekeeping, maintenance, and guest service into a single command center—use AI to optimize task sequences, automate SLA-based ticket routing, and generate live operational dashboards. Empower teams with photo-verified checklists and AI staffing suggestions to eliminate downtime and elevate guest satisfaction.
Scattered spreadsheets and sticky notes cause tasks to slip, guest complaints to rise, and teams to miscommunicate.
No real‐time visibility into project status.
Paper checklists are misplaced or incomplete.
Urgent guest requests go unanswered for hours.
Begin with “Room Turn-Down Service,” “Conference Setup,” or “Seasonal Lobby Refresh” templates, complete with recommended task orders based on industry best practices.
Tailor each workflow’s steps and deadlines; AI suggests optimal reordering by analyzing past completion data
Automatically lock subsequent tasks until prerequisites finish
Stop guessing which tasks to tackle first. Teams using AI-guided workflows finish large-scale projects 30% faster. Adaptive sequencing prevents bottlenecks before they form.
Staff mark jobs done on mobile, attaching timestamped photos (e.g., “Pool filter cleaned, photo attached”).
Photos are analyzed for compliance—if a room isn’t up to standard, AI flags it for rework.
If AI detects an issue, the next available team member receives an auto-notification to complete the task.
Ensure every job meets your standards. Hotels that adopt photo-verified checklists see a 90% drop in guest complaints related to cleanliness or room readiness.
Never lose another ticket. Hotels on Operations Hub cut response times by 60%, boosting guest satisfaction scores by 20%.
All requests - guest calls, staff issues, vendor orders etc, land in one queue. AI tags each ticket by category (Plumbing, Housekeeping, HVAC) for rapid assignment.
Critical tickets (e.g., “Smoke alarm beeping”) auto-escalate to on-call technicians.
Monitor time-to-response and resolution, receiving alerts before SLAs breach—preventing service lapses.
Eliminate reactive firefighting. Operations teams using AI staffing suggestions reduce overtime costs by 25% while maintaining service standards.
Pull occupancy forecasts from your PMS so AI predicts staffing needs for housekeeping and front desk.
Based on booking data and historical trends, AI recommends optimal staff counts to minimize overtime and avoid burnout.
AI flags tasks sitting open too long (“Pool maintenance overdue by 3 hours”), sending managers a prompt to reassign resources.
AI-optimized workflows and photo-verified checklists reduce rework and ensure every task finishes on schedule.
A unified ticketing inbox and dynamic SLA monitoring mean no guest request or staff issue ever falls off your radar.
Centralized handoffs and enforced dependencies keep housekeeping, maintenance, and front-desk aligned—preventing costly miscommunications.
Hotel Seinz
During high-occupancy periods, housekeeping, maintenance, and guest services scramble to keep up—paper checklists get lost, and critical tasks slip through.
Operations Hub’s AI analyzes upcoming bookings and historical completion rates to generate a dynamic staffing plan. Automated workflows assign tasks in priority order, then mobile checklists with photo verification ensure nothing is missed. Hotels adopting this saw a 35% reduction in room-ready delays and a 25% drop in overtime.
Guest requests (e.g., “Leaky faucet,” “Extra towels”) arrive via phone, email, or in-person, often ending up in multiple inboxes. By the time a technician is assigned, the guest is already frustrated.
A unified ticket inbox aggregates all channels, while AI auto-tags category and urgency. High-priority requests auto-escalate, triggering on-call assignments. Real-time SLA dashboards alert managers if a ticket risks breaching its response target. Hotels implementing this reduced average resolution time from 45 minutes to under 15 minutes, boosting satisfaction by 18%.
Projects like “Conference Setup” require seamless coordination among F&B, AV, housekeeping, and maintenance. Without real-time visibility, conflicting schedules cause delays and extra costs.
AI-driven workflow templates break down “Conference Setup” into subtasks (e.g., room prep, AV configuration, catering). Dependency enforcement ensures each department only starts when prerequisites complete. Mobile checklists and live progress dashboards provide 100% visibility. Hotels using these templates reported 30% fewer project delays and cut inter-department email threads by 80%.
Find answers to common Operations Hub queries below, or reach out for personalized help.
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